No Longer Tasked with Cell Bank Management, Scientists Gain Time for ResearchChallengeThe pace of research is accelerating, but new aggressive discovery timelines mean that scientists face increasing pressure to deliver results quickly. A large pharmaceutical company was feeling the pressure of these expanding expectations, however a significant portion of their researchers were already preoccupied with the task of managing a variety of cell lines. An internal company assessment found that its self-service cell banking process was inconsistent, leading to delayed experiments for their project teams. How could the company improve support in managing cell banks in order to accelerate their research? SolutionAn Avantor Services area manager, trained in Lean Six Sigma methodology, partnered with the scientific stakeholders to design a standard operating procedure that would exceed researcher expectations. A well-qualified BS-level scientist was recruited by Avantor Services to operate the newly defined process of quality checks, and a senior scientist from the customer’s cell biology function was identified to serve as the associate’s scientific advisor.
The scope of work for this new cell bank management team included:
ResultToday, Avantor Services is supporting all of the cell bank needs of more than 100 researchers. Consistent and reliable quality has been delivered and is monitored through customer feedback and process metrics. Scientific mentorship allows our associate to grow professionally and take on increasingly more challenging scientific work, and the cell bank program now includes assisting researchers with routine cell-based assay setup.
“Avantor Services workers quickly displayed proficiency to handle the most basic aspects of the job and are now involved in the more advanced technical aspects of the cell bank, like passaging cells, banking, and growth curves.” ChallengeA pharmaceutical company needed its researchers to be relieved of the time-consuming demands of managing their variety of cell lines. SolutionA well-qualified BS-level scientist was implemented by Avantor Services to fulfill the company’s cell banking process. ResultThe company’s researchers were able to focus on their work thanks to the associate’s consistent and reliable quality support of their cell bank needs. Need Help?Are your scientific resources being wasted on non-research activities? Avantor Services has the skills, knowledge, and experience to support productivity improvement at your organization. |
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